Diversified Industries

Diversified Industries Functional

Chief Executive Officers — How to grow while sustaining profits:

• a healthy, more highly valued company that is more competitive?
• a profitable and expanding market position?
• optimum asset utilization for maximum gross margin?
• the growth of future leaders, faster?
• improved alignment between strategic and tactical plans?
• key talent to bridge the 15 year age and tenure gap?
• staff for the key strategic challenges of the next decade?

Finance/Administration/IT — How to:

• more capably manage margins and cost?
• more effectively manage contractors and services?
• define the technology strategy for the next decade?
• improve competitiveness faster?
• build more “business think” into decisions?
• maximize shareholder value?

Operations — How to:

• measure and improve customer satisfaction levels?
• improve asset utilization to top 10%?
• improve field/area operating expense?
• improve gross margin?
• improve operating expense?
• manage the customer experience?
• decrease turnover and absenteeism?
• decrease errors and improve quality?
• eliminate workarounds, duplication and redundancy?

Supply Chain– How to:

• improve procurement savings?
• reduce field operating cost faster than competitors?
• establish best practices in field management operations?
• improve contractor management?
• reduce turnaround time?
• enhance vendor management to maximize price and availability?
• improve contract management?

Maintenance — How to:

• achieve optimum maintenance cost to support reliability levels?
• instill a culture of cost, safety and operational stewardship?
• maintain all assets to standard with minimum downtime?

Marketing — How to:

• obtain the best return for marketing dollar spent?
• maximize conversion potential of marketing targets?
• optimize costs for acquisition marketing?

Sales — How to:

• better manage prospects?
• increase close rate?
• decrease time to close?
• maximize close rate?
• maximize share of customer?
• reward sales performance appropriately?

Customer Service — How to:

• determine customer value and segment customers by value?
• target customer service levels for the most valuable customers?
• maximize customer retention?
• decrease customer complaints?
• maximize contact channels and self- service options?
• decrease costs to service customers?

Cross-Functional Capabilities — How to:

• more effectively manage inter-functional communication, cooperation and cross-functional processes and activities?

Diversified Industries Organizational Development

Leadership — How to:

• create a vision, mission and goals for that will motivate all employees?
• set performance targets that are achievable and track and measure performance?
• create an internal career path, training and development?
• define leadership development needs?
• improve attract/develop/retain program?
• improve growth and competitiveness faster every day?
• expand cross-functional collaboration?
• improve employee satisfaction?
• grow first line management’s pro-active involvement with their employees?

Strategy — How to:

• more astutely define strategy and value-proposition?
• more clearly define what differentiates us?
• increase competitiveness against our defined KPI’s?
• have a “win in this field” strategy everywhere?
• pro-actively dispose of  “non-strategic” assets?

Organization — How to:

• define the organization structure that builds value fastest?
• build a common structure across multiple locations?
• account for process, skills, and strategy considerations?
• integrate acquired assets and team members?

People — How to:

• develop for the future those hired in the past?
• build development programs based on future needs?
• drive productivity and capture its value?
• reward employees for their successes?
• build employee loyalty and teaming?

Culture — How to:

• measure culture and know how to manage it?
• establish improvement areas and address them?
• use cultural drivers to improve competitiveness?
• train team members to achieve desired outcome?

Process — How to:

• streamline processes?
• measure how well processes are performing?
• maintain flexibility as well as specialization?
• improve communication and alignment?
• move from “event driven” to “results driven?”
• easily move team members across different assets?
• use process to win cost/create-value paradox?
• accomplish a unit cost reduction?
• achieve a reduction in turnaround time?